Steelcase Privacy Policy

Welcome to this Site, which Steelcase Inc. manages. This Privacy Policy is designed to tell you how we collect, use, and disclose information about you via this Site. We respect the privacy of your information, and will not sell or rent personally identifiable information collected on this Site without your permission. We will notify you at the time of collection or transfer, if we will share your personally identifiable information with a third party; you always have the option of preventing such transfer by "opting out" (see "Ask Us" below) or by not using the services or participating in the activities for which the information is collected or shared. By using this Site, you acknowledge that you have reviewed, and agree to, the terms of this Privacy Policy and the Terms of Use. If you do not agree to this Privacy Policy and the Terms of Use, do not use this Site.

We have no way to distinguish the age of persons using our Site, so we apply this Privacy Policy to persons of any age. If a child provides us with personally identifiable information without consent from a parent or guardian, the parent or guardian should contact us to remove that information and opt out of any promotional opportunities. See "Ask Us" below.

Scope of Privacy Policy / Links

This Privacy Policy applies only to this Site. Although this Site may provide you with links to other websites, including those of our business partners or service providers, this Privacy Policy does not cover those websites. Likewise, although this Site may provide links to websites that are owned or operated by our affiliates or us, this Privacy Policy does not apply to such websites. We strongly encourage you to read the privacy policy of every website you visit, including those websites to which this Site provides links. Whenever you link to any other websites from this Site, you are solely responsible for any interactions you may have with that website. Links from this Site to other websites will typically open in a separate browser window while the browser window for this Site remains open in the background.

Active Information Collection

At various points on this Site, you might choose to actively provide certain kinds of information, including personally identifiable information, such as your full name, address, phone number, e-mail address, etc. We use this information to provide you with the goods and services that you request, to customize your experience on our Site, and to let you know of other goods and services that might interest you. The Site typically will indicate which information is required and which information is optional at the information collection point in question. In any case, by submitting information via an active information collection point at this Site, you specifically consent to the collection, use, and dissemination of such information in accordance with this Privacy Policy.

Active information collection points at this Site may include:

Email Reply Mechanisms

This Site may provide you with one or more e-mail reply mechanisms through which you may submit questions or comments to us. Information you provide in such e-mail is typically all optional. When you opt to e-mail us, we may use the information you provide to respond to your inquiry, and we reserve the right to retain whatever information you submit in your e-mail, including your name, e-mail address, and any comments or other information that you send. Remember that when you send information via e-mail, that information could be collected and used by others.

Question, Comment, and Feedback Forms

This Site may post a form for you to use in submitting to us questions, comments, and other feedback about us, our affiliates, this Site, our or our affiliates' products and services, and other topics. We use such feedback to improve this Site and our, or our affiliates', products and services, as well as for marketing and research purposes. Most information requested in such forms is optional for you to provide, but you will be required to provide at least some personally identifiable information, such as your name, address, e-mail address, and phone number. When you opt to communicate with us via these forms, we may use the information you provide to respond to your inquiry, and we reserve the right to retain whatever information you submit.

Surveys and Evaluations

The Site may ask you to complete optional surveys and evaluations about us, our affiliates, this Site, our or our affiliates' products and services, and other topics. These surveys and evaluations might request personally identifiable information, such as your name and e-mail address, so that we can follow up with you. Typically, we use such surveys and evaluations to better understand our customers and their preferences. When you opt to communicate with us via these surveys and evaluations, we may use the information you provide to respond to you, and we reserve the right to retain whatever information you submit.

Registration Forms / Sign In

Because access to portions of this Site is restricted to authorized users, you may be required to complete a registration form to obtain a username and password, and to "sign in" using the username and password once registered. This form may ask you for a variety of information that will help us to identify you and contact you, such as your name, business address, office e-mail address, office phone number, and your relationship to us. If you use the Site to place orders, we will also ask you for billing and shipping information. Registration information will be associated with and protected by your username and password. We save and use this information to provide you the goods and services you request and to customize the Site environment for you. We use your address and other contact information to send you information about the Site, administrative issues, and products that might interest you (unless you opt out—see "Ask Us" below). We also use this information to inform you of other goods and services that might interest you, unless you opt out of such activities when the information is collected or later. Again, see "Ask Us" below.

Purchasing / Order Processing Information

This Site may allow you to purchase products and services online. When this is the case, the Site gathers certain personally identifiable information (e.g., your name and address) and payment information (e.g., your credit card number or purchase order number) used to process your order. Specifically, we may: (i) use and disclose the information you provide as necessary to process and ship your order (e.g., by disclosing your name and address to our business partners and authorized Steelcase dealers, for placing and servicing your order); (ii) use the personally identifiable information you provide to notify you about the status of your order; (iii) retain this information to create an account for later use (so that you do not need to re-enter the information for each subsequent order); (iv) use your anonymous, statistical information with that of others to tell us about group purchasing and preferences; and (v) share this statistical information and your name and address (but not payment information) with our affiliates, business partners, and dealers. If you opt to allow us to save this information with your registration information, you will not need to reenter your billing and related information each time you place an order via the Site.

Passive Information Collection

This Site uses various technologies to passively collect information from you while you are visiting (that is, you do not actively provide this information, such as by completing a form). Such technologies allow the Site to collect a range of non-personally identifiable information, including your Internet Protocol (IP) address (a unique identifier automatically assigned to your computer when logging onto the Internet), the type of Web browser and operating system you use, the date and time you visit the Site, the specific pages you visit on the Site, and the address of the website you visited before coming to this Site. We typically use such passively collected information for a variety of purposes, such as to administer the Site, customize the Site to your preferences, and compile aggregated statistics for marketing and research purposes. We reserve the unrestricted right to use this passively collected, anonymous information, including, but not limited to, selling, leasing, permitting access to, or otherwise transferring it to our affiliates, business partners, advertisers, dealers, and other third parties. (Again, we will not sell or rent your personally identifiable information collected on this Site without your permission.) Most often, we use cookies to gather information passively.


"Cookies" are small text files that store information about your interactions with a particular website, either temporarily (known as a "temporary" or "session" cookie, which deletes once you close your browser window) or more permanently on the hard drive of your computer (known as a "permanent" or "persistent cookie"). Cookies can make it easier for you to use and navigate our Site, and enable us to offer you better customer service. We combine information collected via cookies with your personally identifiable information, and treat both your personally identifiable and anonymous information as described elsewhere in this Privacy Policy. In some instances, our business partners and advertisers appearing on our Site might use their own cookies. We use two types cookies:

You may use preference and option configurations in your browser to determine whether cookies will be accepted or rejected, or whether you will be notified when a cookie is set. Note that if you configure your browser to reject cookies, you will not be able to access some or all of this Site.

Other Uses and Disclosures of Information

As indicated above, we use information we collect from you via this Site for a variety of purposes. Unless otherwise provided above, we may also use personally identifiable information that you submit via this Site and your anonymous, statistical information in the following ways:

From time to time, our service providers may have access to information you submit via the Site to provide operational or other support services for the Site (e.g., Web hosting or database services). We have put in place agreements with such service providers to protect against unauthorized uses or disclosures of such information.

Notwithstanding anything to the contrary in this Privacy Policy or elsewhere on this Site, we reserve the right to share or transfer any information you submit via this Site to another person or company in connection with the sale, assignment, or other transfer of the business of this Site and/or Steelcase Inc.; to respond to law enforcement requests; to resolve disputes; or where required by applicable law, statute, regulation, ordinance, subpoena, or court order. By submitting personally identifiable information via this Site, you consent to such disclosures in accordance with this Privacy Policy.

Data Security

Although we take reasonable and current steps to protect personally identifiable information you provide via this Site from loss, misuse, or unauthorized alteration, no system is perfectly or 100% secure or error-free. Therefore, we do not, and cannot, guarantee the security or accuracy of the information we collect via this Site, and you acknowledge that you are assuming the risk in transmitting any information to us.

We use the SSL (Secure Socket Layer) industry standard for encrypting all ordering data, including credit card transactions. SSL provides one of the highest levels of security available today for web-based sales, using encryption technologies developed by Verisign, Inc., and RSA Data Security, Inc.

It is your responsibility to safeguard any usernames and passwords you use to access portions of this Site and to notify us if you ever suspect that these usernames or passwords have been compromised. We will never ask you for your username or password in an unsolicited phone call or e-mail. Remember to log out of your account and close your browser when you finish using the Site, to help prevent others from accessing your personal information. You acknowledge that you are solely responsible for any unauthorized use of this Site conducted via your username or password.

Changes to this Privacy Policy

If this Privacy Policy changes, the revised Policy will be posted here prior to its effective date, and the effective date of the newest version will be noted below. Please check back frequently, especially before you submit any personally identifiable information at this Site, to see if the Privacy Policy has changed. Information gathered before changes are made will continue to be secured under the previous Privacy Policy.

Ask Us - Disputes

If at any time you have questions, comments, or concerns about this Privacy Policy, or the information practices of this Site, please send us an E-Mail note at:

You may delete or deactivate your account with us by notifying us at Doing so will result in your inability to access certain portions of this Site.

Effective September 1, 2004

This Privacy Policy was last revised on September 1, 2004

Copyright ©2004 Steelcase Inc. All rights reserved.